Name
Trust at Scale - Reducing Fraud and Friction with Verified Identity Across the Journey
Date & Time
Wednesday, July 8, 2026, 1:00 PM - 1:45 PM
Description

Today, identity, authentication and compliance checks are scattered across systems and teams. Customers and employees are forced to “re-prove” themselves at every step, creating friction and drop-off, while gaps in process leave Legal, Security and Risk exposed.

This session explores how to move from fragmented checks to a platform-level trust and identity layer. You’ll see how a shared identity service can support your key agreement journeys like new customer onboarding or right-to-work checks across forms, workflows, data verification and signing - allowing users to verify once and reuse that trust across HR, Sales, CX, Procurement and Legal processes. We’ll showcase new innovations, including European Digital Identity Wallet integrations and how central policies enable stronger verification only when risk requires it.

Joined on stage by Vodafone Business who are currently benefiting from Docusign’s identity verification solutions, they’ll share their first-hand experience providing you with concrete examples of how you too can design journeys that are secure and defensible, providing better experiences for customers and employees.

Best for: HR, sales, CX, legal, security and IT leaders.

Speakers
Lewis Nelson, Vodafone
Marc Francis, Vodafone