Session Details
Breakout
Thursday, May 21 1:15 PM - 1:45 PM Room 405.1-405.2

Elevating the Financial Services Journey into Seamless Experiences

The customer lifecycle in financial services shouldn’t be defined by slow, error-prone paperwork. From initial account opening to ongoing maintenance, learn how leading institutions use Docusign to turn high-friction, manual processes into secure, automated digital experiences – reducing errors, accelerating workflows, and elevating the total customer experience.

Key Takeaways:

  • See how automated forms and real-time validation speed account maintenance.
  • Learn how embedded identity and compliance checks reduce errors and fraud.
  • Discover how straight-through processing cuts costs, bottlenecks, and ensures compliance.

Best for: B2C/Customer Experience, Finance

Resources: Pioneering the Next Era of Trust for Financial Services

Featured speakers
Michael Sokolich
Michael Sokolich
Head of Home Lending Experience and Chief Product Owner, Bank of Queensland
Nikhita Gupta
Nikhita Gupta
Sr. Product Marketing Manager, Docusign
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